general disclaimer
Service Availability:
Service availability may vary depending on location, weather conditions, and technician availability. Please call to confirm service coverage in your area.
- No Guarantee of Resolution:
While we strive to provide timely and effective roadside assistance, we do not guarantee that all issues can be resolved on-site. Certain repairs or circumstances may require professional towing or shop services.
Liability Disclaimer
- Limited Liability:
Our company is not responsible for any incidental or consequential damages, including delays, loss of time, or additional costs incurred as a result of the services provided. We perform services to the best of our ability, but outcomes may vary depending on the condition of the vehicle and other factors. - Customer Responsibility:
The customer is responsible for ensuring the safety of the vehicle and its surroundings before and during service. Please notify the technician of any known issues or potential hazards prior to service.
Payment and Pricing Disclaimer
- Pricing Transparency:
All service charges, including additional costs for parts or extended service time, will be communicated to the customer before work begins. Quotes provided online or over the phone are estimates and may vary based on actual conditions. - Refund Policy:
Refunds will only be provided for services not performed or in cases where cancellation occurs prior to technician dispatch. Once services are rendered, no refunds will be issued.
Battery and Fuel Disclaimers
- Battery Replacement:
Battery replacements are subject to the availability of the correct battery type for your vehicle. We do not guarantee compatibility until the technician confirms on-site. - Fuel Delivery:
Fuel delivery services are limited to providing a minimal amount of fuel to reach the nearest gas station. Customers are responsible for refueling beyond this point. - No Warranty: Defender Roadside Assistance does not provide any warranty, express or implied, on batteries installed as part of our emergency roadside service. Any warranties, if applicable, are solely provided by the battery manufacturer and subject to their terms and conditions.
- Release of Liability: Defender Roadside Assistance, its employees, contractors, and affiliates are not responsible for any issues arising from battery performance, including but not limited to defects, failure to hold a charge, electrical system malfunctions, or vehicle-related issues after installation.
- Customer Responsibility: The customer is responsible for verifying compatibility and ensuring the ongoing maintenance of the installed battery. Any post-installation concerns should be directed to the battery manufacturer or a certified mechanic.
- No Refunds or Exchanges: All battery sales and installations are final. Defender Roadside Assistance does not offer refunds, replacements, or exchanges for installed batteries.
Fluid Top-Off Disclaimer
- Coolant and Windshield Fluids:
We use standard coolant and windshield wiper fluid for top-offs. If your vehicle requires a specific type, please inform the technician in advance. Incorrect or delayed communication may result in additional charges or service limitations.
Puncture Repairs and Tire Changes
- Tire Repairs:
Tire puncture repairs are limited to minor damage and cannot be performed if the puncture is on the sidewall or in areas deemed unsafe for repair. Replacement may be recommended instead. - Customer-Provided Parts:
If the customer provides replacement tires, fuses, or other parts, the company assumes no responsibility for the quality or suitability of those parts. - No Warranty: Unless expressly stated in writing, all tires—whether new or used—are sold as-is without any warranties, express or implied, including but not limited to warranties of merchantability or fitness for a particular purpose. Used tires, in particular, may have unknown prior usage history, and the company makes no guarantees regarding their remaining tread life, performance, or safety.
- Customer Responsibility: It is the customer’s responsibility to inspect and maintain their tires regularly and to ensure they are used in a safe and appropriate manner. The company strongly recommends routine tire inspections, proper inflation, and adherence to manufacturer and industry safety guidelines.
- No Recourse: The customer agrees that they shall have no recourse against the company for any claims, damages, or losses arising from tire-related issues, including but not limited to punctures, blowouts, tread separation, alignment issues, or vehicle handling concerns.
Legal and Compliance Disclaimer
- Compliance with Local Laws:
All services are provided in compliance with local, state, and federal laws. Customers must ensure their vehicle is legally parked or in a safe location for roadside service. - Release of Liability: The customer assumes all risks associated with the purchase, installation, and use of new or used tires, batteries, and any other services provided by Defender Roadside Assistance. Our company, its employees, and affiliates shall not be held liable for any accidents, injuries, damages, or losses resulting from battery failure, tire failure, automotive failure, improper use, installation, maintenance, or any other related circumstances.
Privacy Disclaimer
- Data Collection:
We collect and store personal and vehicle information to provide roadside assistance services. This data is handled according to our Privacy Policy and will not be shared with third parties except as necessary to fulfill the service.